The RFM model for calculating customer value and segmentation

Introduction The RFM model is a proven tool in customer relationship management (CRM) that helps companies determine the value of their customers and divide them into different segments. It is based on three key metrics: Recency: When did the customer last shop? Frequency: How often does the customer shop in a certain period of time?

Easy integration of our personalization engine into other systems

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What is personalization? Personalization means tailoring content and experiences on a website to each user. This is done by analyzing user data such as behavior, interests and demographic information. The goal of personalization is to increase the relevance and attractiveness of content in order to strengthen user loyalty, increase conversion rates and ultimately maximize business

The magic of CX personalization with headless CMS systems

In a digital world where the customer is king, personalization is becoming the new goldmine. Companies improving their customer experience (CX) often face the challenge of how to present content effectively and individually. This is where two powerful tools come into play: CX personalization with AI optimization and headless content management systems (CMS). But what

Optimization of application routes: The value of optimization

In today's digital era, effective application pathways are essential for businesses to improve customer experience and increase conversion rates. But how can companies ensure that their application processes are optimally designed? The answer lies in application route optimization, a process supported by A/B testing and multivariate testing. Why is application route optimization important? The application

Kundenretention durch prädiktive Analytik: Wie eine CDP Unternehmen dabei hilft, Kundenabwanderung frühzeitig zu erkennen und zu verhindern

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Kundenabwanderung, auch als Churn-Rate bekannt, ist ein bedeutender Faktor für jedes Unternehmen. Die Vermeidung von Kundenverlusten ist ebenso wichtig wie die Neukundengewinnung, wenn nicht sogar wichtiger. Kundenbindung ist daher von entscheidender Bedeutung für langfristigen Erfolg. Traditionell verlassen sich Unternehmen auf historische Daten und Erfahrungen, um potenzielle Abwanderungsmuster zu identifizieren. Allerdings sind diese Ansätze oft reaktiv

20 Efficient Methods to Optimize Conversion Funnels

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Optimizing a conversion funnel is crucial to converting more visitors into paying customers. Here are ten proven methods that are particularly effective for improving your funnel and increasing conversion rates. 1.A/B Testing Efficiency: High Description: Test different versions of your landing pages, call-to-actions (CTAs), and form fields to find out which variants deliver the best