Tag: AI-Assistent

The opportunities and challenges of AI assistants in customer service

Posted on by Stephan Schäfer
AI Assistenten Symbolbild
In today's digital era, AI assistants are playing an increasingly larger role in customer service. These intelligent systems are used to ease the burden on service employees and help customers quickly find the information they need. But while AI assistants offer many benefits, they also come with some challenges that need to be overcome to

Creation and implementation of an AI assistant – flow and processes

Posted on by Stephan Schäfer
Introduction Our AI chatbot assistant uses advanced natural language processing (NLP) to deliver coherent and accurate answers. This guide describes the structured process from needs analysis to continuous optimization to ensure that the chatbot is tailored exactly to your needs. Step 1: Preparation and needs analysis 1.1 Customer advice Aim: Introduction to the possibilities and