Hyper-Personalization in the Customer LifecycleManagement with Insurance: Why Relevance Doesn’t End at the Sale

insurance hyperpersonalization customerlifecyclemanagement
The insurance industry has discovered hyper-personalization. Data, triggers, contextual targeting – much of this works better today than ever before. Insurers use life events like getting a driver's license, buying a house, or starting a family to offer the right policy at the right moment. Yet in practice, personalization is often limited to a single

Hyper-Personalization in Insurance: Why Relevance Beats Products

The industry talks about personalization – but usually means segmentation For years, personalization has been one of the most frequently used terms in insurance marketing. In practice, it often translates into finer target groups, more segments, and better clusters. What the market expects today is something fundamentally different. Not better-defined audiences, but relevance at the

Residual debt insurance: The evolution from one-off payments to standard contributions and the importance of the cooling off period

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Residual debt insurance plays a crucial role for borrowers in protecting themselves against unforeseen events such as unemployment, illness or death. Many lenders used to offer this insurance as a one-off payment to cover the remaining debt in the event of the borrower's death or unemployment. However, this practice has now evolved and more and