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Avoiding AI Hallucinations: How to Keep Your Assistant Reliable

Posted on 8. October 2025 (10. October 2025) by Stephan Schäfer

Artificial intelligence in customer service and marketing is no longer a future topic. While AI-powered assistants automate processes and deliver information efficiently, one term causes uncertainty: hallucinations. Decision-makers in banking, insurance, and finance are asking: Can AI generate false information? How do I ensure the answers remain accurate? This article provides a transparent, practical look

Cost Per Inquiry: How Banks Can Save $250,000 Annually with AI

Posted on 1. October 2025 (8. October 2025) by Stephan Schäfer

Do you know, down to the cent, what it costs when a customer calls, sends an email, or starts a chat with your customer service team? Most executives in the financial sector estimate this expense—and dramatically underestimate it. The true sum isn't just hidden in a service agent's salary but in a chain of processes, systems, and