The ACCELERAID Platform
AI agents that work with your
data and systems.
Secure and governed
ACCELERAID AI agents don’t just answer questions — they act. Connected to your data, your policies and your compliance rules, they personalise every response, escalate intelligently and build agent memory. GDPR-compliant. Hosted in Frankfurt. First agent live in an hour.
1 hour
Simple chatbot live
0
Compliance incidents since go-live
100%
PII filtered before the LLM call
Frankfurt
AI model hosting location
Three Ways to Deploy
Talk to your website, your data and your enterprise
What used to mean searching, clicking and waiting is now one short sentence. ACCELERAID makes information — from your website, your systems or internal documents — accessible in seconds with a single question. For customers, employees and citizens alike.
Talk to Your Data
Ask your data questions in natural language — “What were this customer’s top spending categories last quarter?” or “Show me customers with churn signals who hold a premium card.” No SQL. No dashboards. Just answers.
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Natural-language queries on CDP & transaction data
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Product knowledge base Q&A — based on approved documents
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No hallucinations — every answer with a source reference
💬 “Which customers haven’t used their card in the last 90 days?”
↳ 1,247 customers identified — based on payment history, income signals & risk score
CDP
CRM
Core Banking
Knowledge Base
FAQ library
Product documents
Connected to your systems
Pre-built connectors to the systems you already use. ACCELERAID integrates with core banking, CRM, knowledge bases and FAQ libraries — so your AI assistant knows what your bank knows.
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Core banking & core card system connectors
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CRM, CLM and CDP integration out of the box
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Knowledge base, FAQ, policy and product document ingestion
Personalised by customer profile
Every AI response is enriched with the customer’s actual data and profile from the CDP. No generic answer — the right answer for this specific customer, their products, their history, their risk profile.
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Customer profile & segment data injected into every prompt
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Consent gates: personalisation only where authorised
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Transaction history, product holdings, CLV — all in context
Customer context injected
Segment: High-Value · Products: Visa Platinum · CLV: €4,200 · Last contact: 14 days ago
GDPR Compliance
Your data stays in Germany.
Full stop
German banks have heard it many times: “Our AI is GDPR-compliant.” We don’t ask you to trust us. We address every objection — directly and without evasion.
Important for German banks: The use of AI in regulated banking environments is subject to strict data-protection and supervisory requirements. ACCELERAID was built specifically for this context — Frankfurt hosting, PII filtering, audit-proof logging and human oversight are not options but standard architecture decisions.
Customer query
Raw input
PII Firewall
Names, IBANs, accounts removed
RAG retrieval
Approved documents only
LLM (Frankfurt)
Frankfurt
Safe response
Logged & auditable
OBJECTION 1 — Data transfer
“ChatGPT sends our data to the US.”
ACCELERAID runs language models in Germany: OpenAI via Microsoft Azure (Germany region) and Google Gemini via Google Cloud (Frankfurt). Other models and your own on-premise infrastructure on request. No customer data and no personal information leaves German or EU infrastructure. Data sovereignty is contractually assured.
OBJECTION 2 — PII protection
“How can we ensure no customer data reaches the AI model?”
PII firewall: Before data reaches the LLM, ACCELERAID’s filter layer removes names, account numbers, IBANs, addresses and financial details. The LLM never sees raw customer data — only anonymised, tokenised context.
OBJECTION 3 — Control
“We need full control over the AI model.”
OpenAI and Google Gemini are standard, both hosted in Germany. Other models and on-premise operation on request. No vendor lock-in. Switch models without data migration.
OBJECTION 4 — BaFin/MaRisk
“BaFin and MaRisk require explainability.”
Every AI decision is logged with the source documents used, confidence level and guardrails triggered. Audit-proof logging of every interaction — exportable for internal and external audits. Aligned with MaRisk requirements.
OBJECTION 5 — Art. 22 GDPR (Critical)
“Data protection law (Art. 22 GDPR) restricts automated decisions.”
ACCELERAID is an AI assistant, not an automated decision-maker. Human agents stay in the loop. The AI provides information and recommendations — the decision remains with the human. All consent statuses are checked before personalisation. Art. 22 compliance is built into the architecture — not added afterwards.
Use Cases
Six ways banks use the AI assistant
From customer-facing chatbot to advisor copilot — every use case deployed on the same GDPR-compliant architecture.
Customer AI Assistant
24/7 support, FAQ automation and account enquiries — based on your approved knowledge base. Escalation to human agents for complex issues. Every interaction audit-logged. Reduces tier-1 support volume by up to 70%.
Advisor Copilot
Real-time support for relationship managers: product recommendations, next best actions and conversation starters — based on the customer’s actual data from the CDP. Makes every advisory call better informed and more personalised.
Credit Card Chatbot
Advanzia Bank use case: activation support, loyalty enquiries, spend analysis and upgrade offers — deployed end to end. Covers the full card lifecycle — from pre-application questions to CDP-integrated personalised conversations.
Employee Assistant
Internal FAQ bot for service centre agents: instant answers on policy documents, compliance guides and product knowledge. Shortens onboarding time. Keeps agents consistent. Searchable, always up to date — because it queries your documents directly.
Email Automation
Automatically classify, draft and route customer emails. Reduces handling time by 70% and improves consistency. The AI drafts, the agent approves. Audit-proof logging of every generated draft — GDPR-compliant from the start.
Regulatory Content Generation
Generate product descriptions, T&C summaries and compliance documents — from approved sources, not hallucinated. Every output comes with its source. No risk of non-compliant content bypassing the review process.
The Process
How it works — three phases
From your raw data to a production-ready AI assistant — in a structured 8-week engagement.
1
Prepare your data
CDP, CRM, knowledge base, FAQs and product documents are connected via pre-built connectors. PII is identified and filtered before anything reaches the AI layer. Consent states are mapped. Data governance documentation is prepared for internal and external audits.
2
Ground AI responses
RAG retrieval ensures every answer is drawn from YOUR approved documents — not from the model’s training data. No hallucinations. No generic answers. Confidence scoring for every response. Low-confidence queries are automatically escalated for human review.
3
Governance & control
Audit-proof logging of every interaction. Model choice — OpenAI or Google Gemini, other models and on-premise on request. Guardrails configured for your compliance requirements. Human escalation paths set up. Aligned with MaRisk requirements. Continuous monitoring dashboard included.
Model Choice
Model choice — you decide
Not tied to one provider. Not dependent on one cloud. ACCELERAID works with the models you trust — including models you run yourself.
OpenAI GPT-5 via Microsoft Azure — Germany
Google Gemini via Google Cloud — Frankfurt
On request: Llama (open source) — on-premise
On request: Mistral (open source) — on-premise
On request: your own model
Frankfurt
Azure Germany N/W Central
or Google europe-west3
On-Premise
Maximum sovereignty
Your infrastructure
No lock-in
Switch models
without data migration
Platform Features
Everything you need. Nothing you don’t
The complete feature set — security, compliance and AI capability in one platform.
PII Firewall — before the LLM call
Names, IBANs, account numbers and addresses are removed automatically before a prompt reaches the model.
LLM hosting in Germany (Azure / Google Cloud)
Azure Germany North/West Central or Google Cloud europe-west3 (Frankfurt). Your own infrastructure on request. The platform itself runs in an ISO 27001-certified data centre in Frankfurt.
On-premise operation on request
Fully self-hosted option for maximum data sovereignty. Everything in your own data centre.
GDPR Privacy-by-Design architecture
Consent enforcement, data minimisation and purpose limitation built into every layer — not added later.
Audit-proof logging
Every prompt, every response and every source document logged. Exportable reports for internal and external audits.
Multi-model support
OpenAI and Google Gemini, other models and on-premise operation on request. Switch models without data migration.
RAG grounding from your documents
Every AI response grounded in your knowledge base, product docs and FAQs. The model never generates from memory alone.
Hallucination guardrails
Confidence scoring for every response. Low-confidence responses blocked or flagged for human review before customer contact.
Human escalation
Configurable escalation triggers. Complex enquiries, sensitive topics and uncertain responses routed seamlessly to human agents.
Live in one hour
Pre-built connectors, banking templates and a proven deployment methodology. Your first chatbot live in one hour. Full enterprise integration in weeks.
Security & compliance
aligned with BSI IT-Grundschutz
SOC 2 Type I certified
Hosted in an ISO 27001-certified data centre
TLS 1.3 encryption
GDPR by Design
Customer Reference
Deployed. Proven. In production
The AI assistant is not a concept — it runs today at a European bank.
Advanzia Bank
End-to-end AI assistant deployment
ACCELERAID has deployed a complete credit card AI assistant for Advanzia Bank — covering the entire customer lifecycle: from acquisition support and the activation chatbot to CVM-integrated personalised conversations.
The chatbot handles pre-application questions, activation guidance, loyalty enquiries and personalised upgrade offers — all integrated with CDP and CLM for real-time personalisation. GDPR-compliant from day one.
Pre-application questions & application guidance
Card activation support — 24/7
Loyalty programme enquiries & spend analysis
Personalised upgrade offers — CDP & CLM integrated
+70%
Automation rate for standard requests
8 weeks
From kick-off to go-live
25+
Supported languages
0
Compliance incidents
The quick start: AI chatbot for website & app
Answer customer questions and make internal knowledge available: start with one specific task, packages from 5,000 requests per month.
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Your GDPR-compliant AI assistant —
live in 8 weeks
One conversation. Your use case. We map your data sources, your compliance requirements and your go-live plan.
