AI CHATBOTS & ASSISTANTS FOR BUSINESSES
Answer customer questions.
Make expertise available.
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Answer recurring service requests on your website and in your app
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Make product and process knowledge available to your teams
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Start with one specific task and expand as needed
Discuss your use case with us. Together we clarify the right starting point on your website or in your app, the content required and the integration.
Your AI chatbot
Example
How do I change my address?
You can update your address under “My account”. Here are the instructions.
Source: your help centre ↗
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From your approved knowledge
Your entry into AI-powered service
On your website. In your app. In your team.
Start where recurring requests or time-consuming searches for information tie up your team. From day one, your chatbot supports customer service on your website and in your app. Alternatively, begin with an assistant for internal expertise.
Want to automate more later? Your starting point can grow with you.
Classify service requests. Automate handling in a targeted way.
Connect customer context. Continue service across channels.
CLEAR SCOPE. CONTROLLED START.
Start with one task.
Expand as needed.
Begin with one specific task: answering customer questions on your website or in your app, or making internal expertise available. Together we define the content, integration, responsibilities and suitable success criteria. You do not need to roll out the entire platform to do so.
Approved knowledge sources
Source-based answer
Defined hand-over to your team
You decide on knowledge sources, access rights and automation limits.
01
Define the use case and success criteria
Which requests should be answered? Together we determine knowledge sources and suitable metrics, such as answer quality, handling time or hand-over rate.
02
Align integration and governance
We clarify access rights, data processing and the integration into your website, app or internal application. Before going live, we test answers and hand-overs against realistic test cases.
03
Evaluate the pilot and expand with purpose
Assess quality and workload relief against the agreed criteria. Then you decide on additional topics, user groups or integrations.
Chatbot for website and app: the right request volume
Start with the FAQ Bot / Starter on your website or in your app. Packages with up to 5,000, 10,000 or 50,000 requests per month provide the right framework for your request volume. Together we clarify the integration and the offer for the intended use, including across both contact channels.
Questions from business, IT and compliance
What to clarify before you deploy.
From integration and operations to quality assurance: discuss your organisation’s requirements with us.
Which scope fits our use case?
How do we start on our website or in our app?
How does the assistant use our knowledge sources?
How are answer quality and human hand-overs managed?
Which existing applications and knowledge systems can be integrated?
How is customer data protected and where is it processed?
Can we decide on the AI model and training use?
Which security evidence and regulatory requirements do we clarify together?
How can we automate further service processes later?
What do we discuss after your demo request?
Blog
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Which service process do you want to relieve?
Whether customer questions on your website or in your app, card service or internal expertise: discuss your use case with us. Together we find the right starting point for your business, from a single task to step-by-step expansion.