Product Roadmap 2026/27
Built with customers.
Shaped by what moves KPIs.
Everything listed below is either in active development or planned for 2026/27 — based on projects in production and on customer feedback.
In Progress
Planned 2026/27
AI Agents & Automation
In Progress
AI-Powered Segmentation
Use natural language to define audience segments — marketers and analysts type what they need, the platform builds and validates the segment automatically. No SQL required.
In Progress
Agent Workflow Engine
Multi-step AI agents that orchestrate actions across the platform — from detecting a trigger event through scoring, segmenting, personalising and reporting — with governance and audit-proof logging.
In Progress
Advanced PII Filtering
Extended PII detection and masking across all LLM prompts and agent responses — covering structured and unstructured data, with granular consent-aware rules per data category and jurisdiction.
Planned 2026/27
Automated RAG Generation
Automatically build and maintain RAG knowledge bases from internal documents, product sheets and regulatory texts — keeping AI assistants grounded in current, institution-specific information.
Planned 2026/27
Advanced Hyper-Personalisation
Next level of real-time personalisation: dynamic content assembly per individual, cross-channel consistency and AI-optimised sequencing across all touchpoints — far beyond rule-based approaches.
Data Layer & Integrations
In Progress
Extended Data Source Connectors
New pre-built connectors for core banking systems, card platforms, CRM and digital channel data — reducing integration time from months to days for standard banking infrastructure.
In Progress
Open Banking Integration
Native PSD2/open banking data ingestion — enriching the customer 360 profile with consented external account data for better predictions, offers and lifecycle decisions.
In Progress
System of Record → System of Action Bridge
Deepening the connection between legacy data (core systems, DWH) and real-time decisioning — so every action is grounded in the full customer history, not just recent events.
Planned 2026/27
Marketing Orchestration Engine Integration
Tighter integration with external marketing orchestration tools — enabling ACCELERAID to serve as the intelligence layer while activating campaigns through existing email, push and CRM systems.
Analytics & Prediction Models
In Progress
Advanced Analytics
New self-service analytics layer: cohort analysis, funnel breakdowns, revenue attribution and campaign impact — directly tied to the central data layer.
In Progress
Expanded Standard Model Library
More pre-built ML models ready to deploy: additional churn variants, next-best-product, payment behaviour, loyalty scoring and activity and payment-behaviour scores.