Press
The bank that remembers you.
ACCELERAID gives banks back something they lost in the digital shift: their customers' feeling of being known. Here you will find our story, facts, texts and logos for your coverage.
Subscribe to press updates
Why we exist
Your bank adviser used to know your name.
Today banks know more about their customers than ever – and yet often treat them anonymously. ACCELERAID has existed since 2009 to change that: with AI that runs in Germany, learns only from the bank's own data and supports advisers instead of replacing them.
Podcast
The United States of Europe
Michael Altendorf and journalist Martin Kaelble talk to guests from science, business and politics about one question: how can Europe catch up?
“Europe is falling behind the US and China economically. We are looking for concrete solutions and ideas for how Europe can close this gap – in AI, finance, technology, defence and politics.”
From the podcast description
Stage and network
Where the industry comes together.
ACCELERAID leads the Finance & Banking Working Group at the German AI Association (KI Bundesverband). Its aim, according to the association: to give member companies orientation between innovation and regulation, to make concrete use cases visible and to develop practical solutions for a responsible AI transformation of the financial sector.
Executive conference at the Steigenberger Frankfurter Hof in Frankfurt.
Annual digital conference on applied AI, big data and customer intelligence.
Executive dinner “The Future of Credit Cards & Payments” in Zurich and the Banking & Credit Card Round Table in Berlin.
From real banking life
Help at the right moment.
The holiday
A customer withdraws cash abroad with her credit card. If she has given her consent, she shortly afterwards receives information on travel insurance for her holiday destination or a local car-hire discount. Not advertising – help at the right moment.
Example from Handelsblatt, 2018
The home
The platform initiated 65,000 mortgage advice appointments for a German retail bank. 65,000 conversations about a home of one's own.
Result for a German retail bank
Story ideas
Six stories for your newsroom
The interviewee for each is Michael Altendorf, CEO. Let us know which topic interests you.
01
The forgetful bank
Why banks do not know their customers despite a flood of data – and how AI can change that without gambling away trust.
Business · Consumer · Finance
02
Early to the game
The Mannheim founder who bet on social network data early – on pioneering spirit and the courage to think differently.
Founder and business profiles
03
After the chatbot
When AI at the bank does not just answer but acts – within defined rules and under human control. And what the EU AI Act says about it.
Trade media: banking · IT · regulation
04
Made in Mannheim
A German AI company since 2009 – and why that matters for Europe's banks.
Location · regional media Rhine-Neckar
05
Europe's race to catch up
What separates Europe from the US and China – and how it can catch up. With voices from the podcast “The United States of Europe”.
Politics · podcast · guest articles
06
Before the customer leaves
How banks spot cancellations before they happen.
Trade media · consumer
For fact-checking
At a glance
Adtelligence GmbH, brand: ACCELERAID
4 May 2009 in Mannheim
Mannheim · Berlin
Postal address
Adtelligence GmbH (ACCELERAID) · Kurfürstenstraße 56 · 10785 Berlin · Germany
Press contact
pr@acceleraid.ai
Enterprise AI and data platform for regulated banks, card issuers and insurers
Customer Data Platform (CDP) & Data Governance · Prediction Engine · Customer Lifecycle & Value Management (CLM/CVM) · Experience Optimisation & Personalisation · AI Assistants & GenAI Enablement · Reporting & Data Governance
250+ enterprise projects · 3.5bn transactions analysed · 5bn experiences delivered · avg. 6–9 mo to ROI
SOC 2 Type I certified · hosting in an ISO 27001-certified data centre in Frankfurt or on-premise · GDPR-compliant · built for DORA-regulated institutions
German AI Association (KI Bundesverband) – Finance & Banking Working Group
Adtelligence (renamed ACCELERAID in September 2023)
ACCELERAID in capitals; from “acceleration” and “AI”
Boilerplate
Texts to copy
ACCELERAID is an enterprise AI and data platform for regulated banks and financial institutions. Built by Mannheim-based Adtelligence GmbH (founded 2009), it combines a banking-grade customer data platform with AI agents for retention, cross-selling and reporting – hosted in Germany.
Press Releases
Latest announcements
Award
Current
FOCUS Business Leading Innovator
ACCELERAID recognised by FOCUS Business as one of Germany’s most innovative companies — confirming sustained leadership in AI for financial services.
Publication
2025
Book chapter: Personalised Up- & Cross-Selling with AI
Michael Altendorf co-authored Chapter 20 in Customer Intelligence (Springer Gabler, 2025) — a 500-page handbook on AI-driven customer strategies in banking, retail and telco. Co-authored with Isabell Gollmer.
Publication
2026
Book chapter: AI in Banking — Why Chatbots Are Just the Beginning (in German)
Michael Altendorf wrote a chapter on why AI agents in banking go far beyond chatbots — covering predictive scoring, automated campaigns and the future of agentic AI in regulated financial services.
Media Coverage
ACCELERAID in the news
IT Finanzmagazin
Fewer Cancellations at Banks — Understanding and Retaining Existing Customers with AI (in German)
Guest article by Michael Altendorf on how banks use AI, transaction data and next best action scoring to prevent cancellations and better understand and retain existing customers.
World Economic Forum
White Paper: Collaboration between Startups and Corporates
ACCELERAID featured in the WEF European Business Council white paper on collaboration between startups and corporates — as a case study in AI-driven innovation within regulated enterprise environments.
Awards & Recognition
Industry recognition since 2009
2014
World Economic Forum
Technology Pioneer
An award previously given to Google, Dropbox and Twitter, among others.
2014
Deloitte
Fast 50 — Rising Star
Over 500% growth recognised in Deloitte’s Technology Fast 50 programme.
2021
Ministry of Economics BW
AI Champion BW 2021
Outstanding AI innovation from Baden-Württemberg.
2010
Intel + UC Berkeley
Award — IBTEC
Awarded at the Intel + UC Berkeley Technology Entrepreneurship Challenge.
Since 2011
Federal Ministry of Economy
German Silicon Valley Accelerator
Selected for the programme supporting fast-growing German IT companies expanding globally.
2011
Germany
German Prize for Online Communication
First version of the Personalisation & Targeting Engine wins the German Prize for Online Communication.
2016
Germany
BEST OF Industry Prize
ACCELERAID Personalisation Platform wins BEST OF industry prize and leading IT innovation recognition.
Media library
Logos to download
All materials may be used free of charge for editorial coverage of ACCELERAID. Please do not alter the logos.
FAQ
Questions from journalists
Short answers to what newsrooms ask most often.
How are Adtelligence and ACCELERAID related?
How is the name written?
Is ACCELERAID a start-up?
Where is customer data processed?
How can I reach Michael Altendorf for an interview?
We would be glad to tell you the rest of the story.
Press and interview enquiries to pr@acceleraid.ai – we usually reply within 24 hours on working days.