Industry Solution
Citizen enquiries answered faster.
GDPR-compliant · aligned with BSI IT-Grundschutz · hosted in an ISO 27001-certified data centre in Germany · No big IT project — first deployment in one hour.
Before & After
The same administration — with an AI assistant.
Without AI — Today
Citizens call or visit in person for questions answerable in 30 seconds
Staff search multiple specialist systems for forms, deadlines and responsibilities
Citizens in other languages wait for an available interpreter
After 5pm and weekends: no information available
With AI — Tomorrow
Citizens get instant answers via chat — 24/7, no call. The assistant informs and routes – administrative decisions remain with the authority.
Staff ask the internal AI assistant — answer in seconds from current sources
AI assistant responds in 25+ languages — no interpreter needed for standard queries
Citizen service around the clock — including enquiries outside opening hours
Common Concerns
Data protection. IT security. Budget law. We know the objections.
No data protection issue
Level 1: Your website data is already public
All data on your administration website is already indexed by Google. A chatbot on top has no data protection relevance — no PII, no sensitive data. First deployment requires no DPO involvement.
Procurement law covered
Procurement: Public tender obligation considered
For entry level (website chatbot up to ~€25,000/year) direct award under UVgO often applies. We support with service descriptions for tender processes where required.
Aligned with BSI IT-Grundschutz
IT security: aligned with BSI IT-Grundschutz
The platform runs in an ISO 27001-certified data centre in Frankfurt; language models via Azure (Germany region) or Google Cloud (Frankfurt). Architecture aligned with BSI IT-Grundschutz. No data transfer outside the EU.
Cost-effective
Costs: Budget funds and economic viability
A citizen service chatbot costs a fraction of an additional headcount. ROI is directly measurable: fewer calls, fewer on-site visits, more capacity for complex cases.
ACCELERAID was built for regulated environments — not adapted for the mass market.
Use Cases
Three deployment areas. One platform. All GDPR-compliant.
Citizen Chatbot
Public-facing · Live in 1 hour
Live on your website in 1 hour. Answers: responsibilities, opening hours, forms and guidance on procedures.
25+ languages — no interpreter needed
Appointment booking integration
24/7 without staff effort
Employee Assistant
Internal knowledge · Text-based
Answers from specialist procedures, guidelines and service instructions. New staff are operational immediately.
One question, one answer — no searching
Answers only from approved sources
New staff onboarded in hours, not weeks
Process Assistant
Workflows & Agents · Advanced
AI agents trigger administrative processes automatically. Form pre-filling from citizen enquiries.
Automated routing to responsible department
Full audit trail for records management
Seamless integration with existing systems
Rollout Model
Five stages. Start small. Scale without risk.
From a website chatbot in one hour to full process automation. Every stage delivers immediate value — and prepares the next.
1
Website Chatbot
1 hour
Trained on your public website. No data protection issue, no IT project, low-cost standard model sufficient.
2
Multilingual Citizen Service
Days
Same chatbot answers in 25+ languages. Particularly valuable for municipalities with diverse populations.
3
With login: MyCity Portal
Weeks
After login, AI accesses the specific case: application status, missing documents, appointments — personalised and GDPR-compliant.
4
Internal Assistant
Parallel
Staff query AI instead of searching. Answers from service instructions, specialist procedures and internal documents — in seconds.
5
Agents: Process Automation
Advanced
AI agents trigger admin workflows: routing, document requests, appointment scheduling — with full audit trail.
Simple start, no risk. A website chatbot is live in one hour — no tender required at corresponding contract size.
By Department
Six concrete use cases by department.
Registration Office & Civil Registry
Which documents for registration / deregistration?
Direct appointment booking in chat
Opening times, waiting times, responsibilities
Immigration Authority
Information in 25+ languages around the clock
Which documents for which residence permit?
Deadlines and processing times transparent
Social Welfare & Job Centre
Explain entitlements simply and clearly
Which forms for which application?
Case worker assistant for fast case research
Building Authority & Urban Planning
Building permit: requirements and process
Responsible officers and departments
Internal assistant for development plans and regulations
Vehicle Registration Office
Required documents for registration / transfer
Costs, deadlines, opening times
Appointment booking and waiting time information
General Citizen Service
First point of contact for all citizen enquiries
Automated routing to responsible department
24/7 in the citizen's language
Technical Architecture
Three layers. Fully governed. Fully auditable.
Every answer is traceable to your own sources. No generic AI knowledge. Fully logged and auditable.
1
Connect & prepare content
Website texts, form descriptions, service instructions, specialist procedure documentation and FAQs are indexed. PII is removed at this layer — the AI model processes only anonymised content.
Website Crawler
Document Import
Specialist System Connection
PII Filtering
2
Ground answers: only from your sources
RAG (Retrieval-Augmented Generation) retrieves the most relevant content from your approved knowledge base for every query. The AI invents nothing — every answer is traceable to your documents.
RAG Retrieval
No Hallucinations
Source citation
Approved content only
3
Protocol, Audit & Action
Every interaction is fully logged (query, answer, sources used, guardrail status). Escalation rules route unclear queries to staff. All steps are exportable for internal audit and data protection authorities.
Audit-proof logging
Escalation
GDPR Export
Revision Log
Why ACCELERAID
Six reasons public administrations choose ACCELERAID.
GDPR by Design — no retrofitting
PII filtering, hosting in Germany and audit-proof logging are built into the architecture.
Connected to your specialist systems
Answers come from your service instructions, your website and your processes — not generic AI knowledge.
17 years in regulated sectors
Working for banking, insurance and financial services since 2009.
No vendor lock-in
You choose the cloud provider and model — including on the basis of existing framework contracts. Switch at any time without data loss.
Entry without a big project
Website chatbot in 1 hour. Often below the direct award threshold. No months-long implementation project.
Clear, measurable ROI
Fewer calls, fewer on-site visits for standard queries, more capacity for complex cases. Measurable from the first week.
Hosting & Security
Germany-hosted. BSI-compatible. Your choice of cloud.
All data stays in Germany — on certified cloud platforms approved for the public sector.
Microsoft Azure
Germany North / West Central — Frankfurt & Berlin data centres
Language models in the Germany region
EVB-IT framework contracts usable
Databricks
europe-west3 (Frankfurt) — Frankfurt data centre
Language models in Frankfurt (Gemini)
Particularly suitable for municipalities on Google Workspace
Model-agnostic
Your model — your decision
Existing cloud contracts? We connect to them
Open-source models (on-premise or hybrid) on request
BSI & Compliance
Security architecture
Architecture aligned with BSI IT-Grundschutz
All transmissions encrypted (TLS 1.3)
Audit-proof logging for IT audit and data protection authorities
Read on
Where to go next.
+15%
Avg. conversion uplift
250+
Enterprise projects
3.5bn
Transactions analysed
6–9 mo
Avg. time to ROI
Plan your chatbot in 30 minutes.
We show you in a 30-minute demo what an AI assistant for your administration looks like — with your website content, your forms and your processes.