Multi-Channel Experience Delivery
Personalised experiences across web, app, email and branch — from one governed data layer. Every message relevant, every channel consistent.
One decision engine. Every touchpoint personalised.
Web Personalisation
Personalised landing pages, product offers and content variants served in real-time. Each visitor sees the products, messaging and offers most relevant to their profile, segment and behavioural signals — all governed by consent and frequency rules.
- Dynamic product recommendations on landing pages
- Personalised hero banners and content blocks
- A/B and multivariate testing built in
Email & Push Notifications
Triggered customer journeys via email, app push notifications and SMS. Each message is personalised based on real-time CDP data — not batch lists. Lifecycle campaigns, onboarding flows, cross-sell sequences and retention triggers.
- Event-triggered lifecycle messaging
- Personalised content blocks per recipient
- Consent-checked and frequency-capped
Branch & Call Centre
Next best action recommendations for the advisor screen. When a customer walks into a branch or calls the service centre, the advisor sees the same AI-driven recommendations that power the digital channels — personalised offers, product suggestions and follow-up actions.
- Advisor dashboard with next best actions
- Customer 360 context on every interaction
- Consistent messaging across all channels
One platform for every channel
Stop building separate personalisation stacks for each channel. ACCELERAID's decision layer connects to web, app, email, push, branch and call centre — from one governed data and AI foundation.
Sub-100ms response times for in-session personalisation. No batch jobs, no stale offers at the point of interaction.
See the real impact of each touchpoint on conversion and retention. No more last-click attribution.
Deep dive into each delivery channel
Personalised product pages, hero content and offer variants. Each visitor sees what's most relevant — based on segment, behaviour and real-time context.
Sub-100ms API responses for in-session decisions. No stale content. No batch delays. The right offer at the right moment.
Built-in A/B and multivariate testing. Statistical significance detection. Automatic winner selection. No separate testing tools needed.
Triggered push messages based on real-time customer events — account activity, product eligibility changes, lifecycle triggers. Personalised content per user.
Contextual overlays and messages inside the banking app. Product recommendations, onboarding guidance and lifecycle nudges — all consent-checked.
Personalised app home screens, product carousels and feature highlights. The same AI decision layer that powers web — seamlessly extended to mobile.
Triggered by real customer events — not batch schedules. Onboarding sequences, cross-sell triggers, renewal reminders and churn prevention flows.
Every email consent-checked and frequency-capped. GDPR-compliant by design. Preference centre integration for customer control.
Open rates, click-through, conversion and revenue attribution per campaign. Real-time dashboards with drill-down to segment-level performance.
Next best action, product recommendations and customer context on one screen. The advisor sees exactly what the AI recommends — with reasoning and compliance context.
Complete customer profile, product holdings, interaction history and propensity scores — available in the branch system at the moment of conversation.
Structured follow-up tasks generated after each interaction. Advisor notes, next steps and triggered email/push follow-ups — all tracked and auditable.
See how ACCELERAID delivers personalised experiences across every channel.
One session. Your channels. We'll show you how one decision layer replaces fragmented campaign tools and delivers +15% conversion uplift.