Success Story

Telekommunikation

32,000 CONTRACT RENEWALS & 16,000 CROSS-SELLS FOR A LEADING TELECOMMUNICATIONS PROVIDER

The right website for every visitor through AI-based optimization

Solution

Acceleraid personalisation software directly generates the right page for each visitor in the customer portal and automatically optimises the customer experience with AI.

Acceleraid analyses a visitor’s data in milliseconds – e.g. device, purchase history or previous tariff – and directly imports the correct website elements from the Acceleraid system or the customer CMS. This leads directly to a significant increase in the conversion rate, +8% compared to the control group.

32.000 additional contract extensions

+8% higher contract- renewal rate

16.000additional partner card cross-sells

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