Public Sector — ACCELERAID AI & Data Platform
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Industry Solution

Citizen enquiries answered.
Without waiting time.

GDPR-compliant  ·  BSI Grundschutz-compatible  ·  hosted in Germany  ·  No big IT project — first deployment in one hour.

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30%
of working time spent searching across specialist systems, documents and portals
>80%
of citizen enquiries are recurring standard questions that could be automated immediately
18 min
average waiting time in citizen offices — for simple processes resolvable in 2 minutes
2030
an estimated 300,000 public sector workers missing by 2030 (Prognos)
Before & After

The same administration — with an AI assistant.

Four concrete differences that citizens and staff notice from day one.

Without AI — Today
With AI — Tomorrow
📞 Citizens call or visit in person for questions answerable in 30 seconds
💬 Citizens get instant answers via chat — 24/7, no call, no waiting
🔍 Staff search multiple specialist systems for forms, deadlines and responsibilities
⚡ Staff ask the internal AI assistant — answer in seconds from current sources
🌍 Citizens in other languages wait for an available interpreter
🗣️ AI assistant responds in 25+ languages — no interpreter needed for standard queries
🔒 After 5pm and weekends: no information available
🕐 Citizen service around the clock — including enquiries outside opening hours
Use Cases

Three deployment areas. One platform. All GDPR-compliant.

From the public website to internal knowledge bases to automated administrative workflows — one platform covers every layer.

Citizen Chatbot

Public-facing

Live on your website in 1 hour. Answers responsibilities, opening times, forms and deadlines in 25+ languages. Appointment booking integration possible.

  • No data protection issue — public content only
  • 25+ languages — no interpreter needed
  • Appointment booking integration

Employee Assistant

Internal knowledge

Text-based assistant that answers from specialist procedures, guidelines and service instructions. New staff are operational immediately. One question, one answer.

  • Answers from your internal documents
  • New staff onboarded in hours, not weeks
  • Always up to date — no stale printed manuals

Process Assistant

Workflows & Agents

AI agents trigger administrative processes automatically. Form pre-filling from citizen enquiries. Routing to responsible department automated. Full audit trail for records management.

  • Automated routing to responsible department
  • Form pre-filling from citizen input
  • Full audit trail for records management
Common Concerns

Data protection. IT security. Budget law.
We know the objections.

Every concern has a concrete answer — not a promise, but technical and legal reality.

No data protection issue

"Level 1: Your website data is already public."

All data on your administration website is already indexed by Google. A chatbot on top has no data protection relevance — no PII, no sensitive data. First deployment requires no DPO involvement.

Procurement law covered

"Procurement: Public tender obligation considered."

For entry level (website chatbot up to ~€25,000/year) direct award under UVgO often applies. We support with service descriptions for tender processes where required.

BSI-compatible

"IT Security: BSI Grundschutz and KRITIS."

ACCELERAID runs in German data centres (Frankfurt — Azure or Google Cloud). BSI Grundschutz-compatible architecture. No data transfer outside the EU.

Cost-effective

"Costs: Budget funds and economic viability."

A citizen service chatbot costs a fraction of an additional headcount. ROI is directly measurable: fewer calls, fewer on-site visits, more capacity for complex cases.

ACCELERAID was built for regulated environments — not adapted for the mass market.

Rollout Model

Five stages. Start small. Scale without risk.

Every expansion step builds on the previous one. No big IT project required at any stage.

1
Website Chatbot
1 hour

Trained on your public website. No data protection issue, no IT project, low-cost standard model sufficient.

2
Multilingual Citizen Service
Days

Same chatbot answers in 25+ languages. Particularly valuable for municipalities with diverse populations.

3
With login: MyCity Portal
Weeks

After login, AI accesses the specific case: application status, missing documents, appointments — personalised and GDPR-compliant.

4
Internal Assistant
Parallel

Staff query AI instead of searching. Answers from service instructions, specialist procedures and internal documents — in seconds.

5
Agents: Process Automation
Advanced

AI agents trigger admin workflows: routing, document requests, appointment scheduling — with full audit trail.

Simple start, no risk.

A website chatbot is live in one hour — no tender required at corresponding contract size. Each stage delivers measurable value before the next begins. You decide how far and how fast to expand.

Stage 1–2: Often below direct award threshold
Stage 3–4: Measurable ROI from week one
Stage 5: Full process automation with audit trail
By Department

Six concrete use cases by department.

Practical applications across the most common public administration departments — deployable independently or as a unified platform.

Registration Office & Civil Registry
  • Which documents for registration / deregistration?
  • Direct appointment booking in chat
  • Opening times, waiting times, responsibilities
Immigration Authority
  • Information in 25+ languages around the clock
  • Which documents for which residence permit?
  • Deadlines and processing times transparent
Social Welfare & Job Centre
  • Explain entitlements simply and clearly
  • Which forms for which application?
  • Case worker assistant for fast case research
Building Authority & Urban Planning
  • Building permit: requirements and process
  • Responsible officers and departments
  • Internal assistant for development plans and regulations
Vehicle Registration Office
  • Required documents for registration / transfer
  • Costs, deadlines, opening times
  • Appointment booking and waiting time information
General Citizen Service
  • First point of contact for all citizen enquiries
  • Automated routing to responsible department
  • 24/7 in the citizen's language
Technical Architecture

Three layers. Fully governed. Fully auditable.

Every deployment follows the same architecture — designed for public sector compliance from the ground up.

1
Connect & prepare content
Website texts, form descriptions, service instructions, specialist procedure documentation and FAQs are indexed. PII is removed at this layer — the AI model processes only anonymised content.
Website Crawler Document Import Specialist System Connection PII Filtering
2
Ground answers: only from your sources
RAG (Retrieval-Augmented Generation) retrieves the most relevant content from your approved knowledge base for every query. The AI invents nothing — every answer is traceable to your documents.
RAG Retrieval No Hallucinations Source citation Approved content only
3
Protocol, Audit & Action
Every interaction is fully logged (query, answer, sources used, guardrail status). Escalation rules route unclear queries to staff. All steps are exportable for internal audit and data protection authorities.
Audit Trail Escalation GDPR Export Revision Log
Why ACCELERAID

Six reasons public administrations choose ACCELERAID.

Not promises — technical and operational facts built into the platform from day one.

1
GDPR by Design — no retrofitting
PII filtering, Germany hosting and full audit trail are built into the architecture. Not a promise — technical reality.
2
Connected to your specialist systems
Answers come from your service instructions, your website and your processes — not generic AI knowledge. That's what makes the quality difference.
3
15 years in regulated sectors
Working for banking, insurance and financial services since 2009. Vendor certifications at 20+ institutions. Not a startup that just discovered AI.
4
No vendor lock-in
You choose the cloud provider and model — including on the basis of existing framework contracts. Switch at any time without data loss.
5
Entry without a big project
Website chatbot in 1 hour. Often below the direct award threshold. No months-long implementation project — visible benefit from day one.
6
Clear, measurable ROI
Fewer calls, fewer on-site visits for standard queries, more capacity for complex cases. Measurable from the first week.
Hosting & Security

Germany-hosted. BSI-compatible. Your choice of cloud.

Infrastructure built for German public sector compliance — with flexibility to use existing framework contracts.

Germany North / West Central — Frankfurt & Berlin
Azure Germany data centres. Azure Government Cloud options available. EVB-IT framework contracts usable.
europe-west3 (Frankfurt)
Frankfurt region. Vertex AI EU-hosted. ISAE 3402 Type II certified. Particularly suitable for municipalities on Google Workspace.
Your model — your decision
Existing cloud contracts? We connect to them. Open-source models (on-premise or hybrid) on request.
Security architecture
BSI Grundschutz-compatible architecture. All transmissions encrypted (TLS 1.3). Audit logs for IT audit and data protection authorities.

Plan your chatbot in 30 minutes.

We show you in a 30-minute demo what an AI assistant for your administration looks like — with your website content, your forms and your processes.

Our commitment: We show you a live chatbot with the content of your administration website — already in the first meeting. No concept. No mock. Simply live.

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