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AI in customer service: How AI assistants measurably improve banks’ service KPIs

Posted on 25. July 2025 (29. July 2025) by Stephan Schäfer

Kundenservice im Finanzbereich: Zwischen Effizienzdruck und Servicequalität. Serviceverantwortliche in Banken, Kreditinstituten und Versicherungen stehen unter massivem Druck: Kunden erwarten 24/7-Unterstützung – ohne Wartezeiten, auf dem Niveau von Amazon & Co. Gleichzeitig steigen die Kosten pro Kontakt, es fehlen Fachkräfte und klassische Kanäle wie Hotline oder E-Mail skalieren nicht mehr. Die Lösung liegt im intelligenten Self-Service:

Germany’s data economy: potential and challenges

Posted on 11. April 2024 (17. July 2025) by Stephan Schäfer

Germany is sitting on a treasure trove of data, but hardly uses it. This is shown by a current survey by the digital association Bitkom, which examines the data economy in the country. Of the companies surveyed, only six percent stated that they were exploiting the full potential of their data. Over 42 percent of